(A) The Service Provider will perform specific services and create deliverables as described in Statements of Work (“SOWs”) agreed upon by both parties. The SOWs, once executed, become part of these General Terms and Conditions (“Agreement”). In case of any conflict between this Agreement and the SOW, the SOW shall prevail. The Service Provider shall not commence services until an SOW is signed and applicable fees are paid.
(B) The Client acknowledges that subcontractors or consultants may be utilized for service delivery.
(C) The Service Provider may contract with other clients at its discretion.
2. Fees and Expenses
(A) Fees: The Client agrees to pay fees as outlined in the SOW, which include taxes unless otherwise specified.
(B) Expenses: The Client agrees to reimburse pre-approved expenses not included in the fees.
3. Billing and Payment
(A) Invoices: Payments must adhere to the schedule outlined in the SOW and be remitted in U.S. Dollars.
(B) Late Payments: Overdue payments incur interest at 1.5% per month or the maximum allowable by law.
(C) Foreign Transaction Fees: Any FX fees incurred by the Client will be their responsibility.
4. Warranty and Limitations
(A) The Service Provider warrants services will be performed professionally in compliance with industry standards.
(B) Limitations: The Service Provider disclaims implied warranties, including merchantability or fitness for a particular purpose.
(C) No Guarantees: The Service Provider does not guarantee sales, results, or minimum success of services.
5. Intellectual Property Rights
(A) Client Content: Ownership of all Client-provided content remains with the Client.
(B) Service Provider’s Work Product: The Service Provider retains ownership of its deliverables, excluding Client Content.
(C) Third-Party Content: Ownership of licensed third-party content remains with the respective third party.
6. Confidentiality
Both parties agree to maintain the confidentiality of disclosed sensitive information. Confidentiality obligations shall survive for two years after termination of this Agreement.
7. Indemnification
(A) Client Indemnity: The Client will indemnify the Service Provider against claims arising from Client Content or breach of this Agreement.
(B) Service Provider Indemnity: The Service Provider will indemnify the Client against claims resulting from infringement of third-party intellectual property rights by the Service Provider’s deliverables.
8. Limitation of Liability
The Service Provider’s total liability shall not exceed the fees paid in the preceding 12 months. Neither party shall be liable for indirect, incidental, or consequential damages.
9. Term and Termination
(A) Term: The Agreement remains in effect until terminated by either party.
(B) Termination for Breach: Either party may terminate upon written notice if the breach is not cured within the stipulated period.
(C) Termination for Convenience: Either party may terminate with prior written notice.
(D) Refunds: Refund provisions are outlined in detail within the SOW or agreement.
10. Notices
All notices must be in writing and delivered via certified mail, personal delivery, or overnight courier.
11. Governing Law and Dispute Resolution
This Agreement shall be governed by the laws of the agreed jurisdiction. Disputes shall first attempt to be resolved through arbitration as outlined in the Agreement.
12. SMS Consent Policy
(A) SMS Consent Communication
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
(B) Types of SMS Communications
If you have consented to receive text messages from Olympus Story House, you may receive messages related to project updates, notifications, or other relevant information.
Customer Care Example: Hello! The project has been started by our Olympus Story House Production Team and one of our associates will be in touch with you through email for any updates. Reply STOP to opt out. Message frequency varies. Message and data rates may apply.
(C) Message Frequency
Message frequency may vary depending on the type of communication. For example, you may receive up to 10 SMS messages per week related to your appointments/project status. Our SMS message frequency is estimated to be 100 text messages daily across all users.
(D) Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
(E) Opt-In Method
You may opt-in to receive SMS messages from Olympus Story House in the following ways:
(F) Opt-Out Methods
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
(G) Help
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://olympusstoryhouse.com/contact-us. Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
(H) Messaging Disclosure
Message and data rates may apply.
You can opt out at any time by texting “STOP.”
